Frequently Asked Questions

What is iTaksi?

iTaksi is an online taxi service that ensures both passengers’ and taxi drivers’ safety and comfort. In addition to facilitating the process of finding a taxi, iTaksi strives to boost the quality of taxi trips that may otherwise be inefficient and/or unpleasant. iTaksi seamlessly matches the taxi seeking user with the most appropriate driver nearby. Provided and backed by the Municipality of Istanbul, the service aims to improve the taxi sector in the city in many ways, from increasing the drivers’ earnings, to decreasing the number of taxis cruising empty, hence mitigating traffic congestion and saving drivers fuel and time. The system requires the implementation of a dual camera, a panic button and a tablet inside the taxi, and merely an application on the passenger’s smartphone. The “i” in iTaksi stands for Istanbul and “intelligent”.

Why iTaksi?

iTaksi is the safest, most practical and comfortable means of travelling by taxi. iTaksi Management System is the centralized environment that controls and coordinates every single taxi in the city, yielding a more productive experience for the driver and the passenger.

How do I use iTaksi?

The iTaksi driver application operates on the device that is installed inside your taxi. For the system to verify your identity and sign you in, all you need is your national ID number (TCKN) and your City Public Transport Management (TUHIM) password. Passwords may be claimed on http://e-tuhim.ibb.gov.tr. Once logged in, you will be ready to receive requests on the first screen.

Is iTaksi a paid application?

iTaksi is a free application that operates on the tablet that is installed inside your taxi through your Taxi Management Centre (TYM) membership. You will not be charged extra for your rides with iTaksi other than the commissions indicated on your TYM Participation Agreement.

How safe is iTaksi?

iTaksi is a service provided and backed by the Municipality of Istanbul. When you feel threatened in any way, you may use the Panic Button. The vehicle, driver, passenger, and ride details will be conveyed immediately to the security units, who will then act upon the case.

Does the iTaksi camera record sound?

No. The dual camera only captures a video recording, without sound.

How do transactions take place through iTaksi?

Upon the end of a trip, the amount on the taximeter and any surcharges need to be entered in the device by you. Should the passenger choose to pay by credit card or istanbulkart, the amount will be collected by the system and be deposited to your bank account. If the payment is made in cash, it will have to be handed to you. istanbulkart transactions, on the other hand, require you to wave the card on the device.

Is it mandatory to accept credit card and istanbulkart payments?

When a ride request is received, the preferred payment method is displayed on the screen. If you do not wish to accept electronic payments, you have the option to reject the request.

Do I have to provide my bank account number?

The amount collected from the passengers are deposited in your account. As it is up to you to decide whether or not to accept a request based on passenger’s preferred payment method displayed on the request screen, sharing your bank account number with us does not obligate you to accept electronic payments.

When do drivers receive their share of istanbulkart and credit card transactions?

Drivers’ earnings from istanbulkart and credit card payments are deposited in their accounts by 4 PM the next day.

Is it mandatory to have iTaksi stickers on my vehicle? Is it considered advertising?

Stickers with the iTaksi logo serve to: inform the public about the new service, boost their confidence in taxi drivers, and differentiate taxis using iTaksi from those that don’t. iTaksi stickers are not considered advertising.

Are all taxi rides subject to commissions?

Only taxi rides that take place through iTaksi are subject to commissions. Other trips are not charged commissions.

Are taxi stations going to be removed?

No, taxi stations will remain. In fact, it is in our plans to integrate the iTaksi system with existing taxi stops and divert the requests initially to the nearest taxi stations.

Is the iTaksi software developed locally?

iTaksi is developed entirely locally, by Turkish engineers. All rights are reserved by the Municipality of Istanbul.

Is iTaksi managed by the Municipality of Istanbul or a private organization?

iTaksi is run by ISPARK, a partner to the Municipality of Istanbul.

Are camera recordings considered an invasion of privacy?

In order to ensure the safety of both drivers and passengers, there will be video recordings, without sound. The recordings will be inaccessible to third parties as they will be encrypted. The recordings may only be conveyed to security units in order to shed light on any criminal cases and identify culprits.

Can I turn on and off the iTaksi system whenever I like to?

The system initializes automatically when the driver starts the engine and shuts down shortly after the engine is turned off. If you do not wish to pick up a passenger, you can update your status by selecting the “Occupied” option.

Can I get passengers from alternative channels while the iTaksi system is working?

You can still pick up passengers on the street and from taxi stations. Please do not forget to change your status to “Occupied” when you pick up passengers outside of the iTaksi system.

Will the iTaksi system be installed in all taxis?

Yes. Membership to the Taxi Management Centre will be mandatory for all the taxis according to the 2015/8-17, 2017/2-9 and 2017/4-6 UKOME rules.

Can I see the trip details?

Yes, you can track the route which goes to the passenger, the location of the vehicle and passenger, and view the payment method. Additionally, you can see the details of your previous trips on the “Trip History” section.

Am I entitled to reject an incoming ride request? Under which conditions can I update my status as ‘Occupied’ or ‘Available’?

You can either choose not to respond or reject the ride request in case you are not available to pick up a passenger or you would not like to accept the selected payment method.
Occupied:It means there is a passenger in the taxi. You may also set your status to “Occupied” during shift changes or maintenance/repair times. You can not receive ride requests when your status is “Occupied” because your taxi is not active.
Available:You are available to receive ride requests. The taxi is active.

What are the criteria to receive ride requests?

Respectively, the proximity to the passenger and the driver service quality score are the factors determining which drivers will receive the incoming request.

How does the panic button work?

When the taxi driver pushes the panic button 3 times consecutively or holds it for 3 seconds, live camera images, taxi driver information and the vehicle location are sent to the concerned security units without sound recording. These images are then immediately reviewed by the security unit and is acted upon.

Is training provided for the iTaksi system?

Yes, throughout the installation process you will be informed about the system. You will get the chance to watch the taxi driver training video and ask your questions to our expert staff at this stage. Additionally, you can get information from the help section on the iTaksi app and also through the user guide which will be handed to you during the installation process. You can follow updated information and videos from the iTaksi website http://itaksi.com.

What are the requirements to own turquoise and black taxi?

Details relating to the ownership of turquoise and black taxis have been expressed in the UKOME decision taken by the Municipality of Istanbul. If D segment taxi owners paint their taxis to turquoise, those will become turquoise taxis and will use a different tariff from the classic yellow taxi (A, B and C segment cars). If E segment taxi owners paint their taxis to black, those will become black taxis and will operate with a double tariff compared to the classic yellow taxi. No new license plate numbers will be issued for those new categories and the cars will be renewed according to the requirement of each taxi option. More information can be found in the following link below https://application2.ibb.gov.tr/tulasim/UKOME/2108.pdf.

Which units are dealing with driver complaints?

The complaints are tracked by the Taxi Management Centre. The implementation and inspection of the sanctions are done by the Directorate of Public Transportation Services.

How are driver ratings determined? What are the advantages of holding a high rating in iTaksi?

A “Service rating” is calculated according to the City Public Transport Management’s (TUHİM’s) taxi driver service ratings scale. On top of that, there is an “Application rating” which is given when the passengers rate their drivers at the end of the trip. These ratings are taken into account when the taxis are being directed and the taxis with high ratings are given priority. The respective sanctions are being listed in 24.08.2016 dated 2016/6-8 numbered UKOME Decision, EK-1.

Is the iTaksi equipment registered on the license plate owner or the taxi driver?

On the one hand, the iTaksi hardware (iTaksi display, camera and the panic button) is registered on the license plate owner through the Taxi Management Centre agreement. On the other hand, the taxi drivers are accountable to the license plate owners.

Are new taxis and new licence plate numbers issued for the iTaksi system?

No, the iTaksi system is installed on existing taxis, new license plate numbers are not issued.

The iTaksi navigation works based on which system?

iTaksi uses the direction paths provided by Google’s and İBB Navi.

Where are the iTaksi devices installed within the taxi?

The iTaksi device can be installed either to the middle of the front console or to the left of the wheel according to the taxi driver’s preference and the taxi’s configuration.

Will my taxi go through periodic inspections after the installation process?

Yes, the iTaksi equipment does not affect the periodic inspection of your taxi.

Am I able to call the passenger after accepting a ride request ?

After accepting the ride request, on your way to the pick-up location, you may have a phone call with the passenger, over VoIP (Voice Over Internet Protocol). Your contact information will be hidden. Phone calls are recorded for quality assurance purposes.