iTaksi is an online taxi service that ensures both passengers’ and taxi drivers’ safety and comfort. In addition to facilitating the process of finding a taxi, iTaksi strives to boost the quality of taxi trips that may otherwise be inefficient and/or unpleasant. iTaksi seamlessly matches the taxi seeking user with the most appropriate driver nearby. Provided and backed by the Municipality of Istanbul, the service aims to improve the taxi sector in the city in many ways, from increasing the drivers’ earnings, to decreasing the number of taxis cruising empty, hence mitigating traffic congestion and saving drivers fuel and time. The system requires the implementation of a dual camera, a panic button and a tablet inside the taxi, and merely an application on the passenger’s smartphone. The “i” in iTaksi stands for Istanbul and “intelligent”.
iTaksi is the safest, most practical and comfortable means of travelling by taxi. iTaksi Management System is the centralized environment that controls and coordinates every single taxi in the city, yielding a more productive experience for the driver and the passenger.
The iTaksi driver application operates on the device that is installed inside your taxi. For the system to verify your identity and sign you in, all you need is your national ID number (TCKN) and your City Public Transport Management (TUHIM) password. Passwords may be claimed on http://e-tuhim.ibb.gov.tr. Once logged in, you will be ready to receive requests on the first screen.
iTaksi is a free application that operates on the tablet that is installed inside your taxi through your Taxi Management Centre (TYM) membership. You will not be charged extra for your rides with iTaksi other than the commissions indicated on your TYM Participation Agreement.
iTaksi is a service provided and backed by the Municipality of Istanbul. When you feel threatened in any way, you may use the Panic Button. The vehicle, driver, passenger, and ride details will be conveyed immediately to the security units, who will then act upon the case.
No. The dual camera only captures a video recording, without sound.
Upon the end of a trip, the amount on the taximeter and any surcharges need to be entered in the device by you. Should the passenger choose to pay by credit card or istanbulkart, the amount will be collected by the system and be deposited to your bank account. If the payment is made in cash, it will have to be handed to you. istanbulkart transactions, on the other hand, require you to wave the card on the device.
When a ride request is received, the preferred payment method is displayed on the screen. If you do not wish to accept electronic payments, you have the option to reject the request.
The amount collected from the passengers are deposited in your account. As it is up to you to decide whether or not to accept a request based on passenger’s preferred payment method displayed on the request screen, sharing your bank account number with us does not obligate you to accept electronic payments.
Stickers with the iTaksi logo serve to: inform the public about the new service, boost their confidence in taxi drivers, and differentiate taxis using iTaksi from those that don’t. iTaksi stickers are not considered advertising.
Only taxi rides that take place through iTaksi are subject to commissions. Other trips are not charged commissions.
No, taxi stations will remain. In fact, it is in our plans to integrate the iTaksi system with existing taxi stops and divert the requests initially to the nearest taxi stations.
iTaksi is developed entirely locally, by Turkish engineers. All rights are reserved by the Municipality of Istanbul.
iTaksi is run by ISPARK, a partner to the Municipality of Istanbul.
In order to ensure the safety of both drivers and passengers, there will be video recordings, without sound. The recordings will be inaccessible to third parties as they will be encrypted. The recordings may only be conveyed to security units in order to shed light on any criminal cases and identify culprits.
The system initializes automatically when the driver starts the engine and shuts down shortly after the engine is turned off. If you do not wish to pick up a passenger, you can update your status by selecting the “Occupied” option.
You can still pick up passengers on the street and from taxi stations. Please do not forget to change your status to “Occupied” when you pick up passengers outside of the iTaksi system.
Yes. Membership to the Taxi Management Centre will be mandatory for all the taxis according to the 2015/8-17, 2017/2-9 and 2017/4-6 UKOME rules.
Yes, you can track the route which goes to the passenger, the location of the vehicle and passenger, and view the payment method. Additionally, you can see the details of your previous trips on the “Trip History” section.
You can either choose not to respond or reject the ride request in case you are not available to pick up a passenger or you would not like to accept the selected payment method.
Occupied:It means there is a passenger in the taxi. You may also set your status to “Occupied” during shift changes or maintenance/repair times. You can not receive ride requests when your status is “Occupied” because your taxi is not active.
Available:You are available to receive ride requests. The taxi is active.
Respectively, the proximity to the passenger and the driver service quality score are the factors determining which drivers will receive the incoming request.
Yes, throughout the installation process you will be informed about the system. You will get the chance to watch the taxi driver training video and ask your questions to our expert staff at this stage. Additionally, you can get information from the help section on the iTaksi app and also through the user guide which will be handed to you during the installation process. You can follow updated information and videos from the iTaksi website http://itaksi.com.
Details relating to the ownership of turquoise and black taxis have been expressed in the UKOME decision taken by the Municipality of Istanbul. If D segment taxi owners paint their taxis to turquoise, those will become turquoise taxis and will use a different tariff from the classic yellow taxi (A, B and C segment cars). If E segment taxi owners paint their taxis to black, those will become black taxis and will operate with a double tariff compared to the classic yellow taxi. No new license plate numbers will be issued for those new categories and the cars will be renewed according to the requirement of each taxi option. More information can be found in the following link below https://application2.ibb.gov.tr/tulasim/UKOME/2108.pdf.
The complaints are tracked by the Taxi Management Centre. The implementation and inspection of the sanctions are done by the Directorate of Public Transportation Services.
A “Service rating” is calculated according to the City Public Transport Management’s (TUHİM’s) taxi driver service ratings scale. On top of that, there is an “Application rating” which is given when the passengers rate their drivers at the end of the trip. These ratings are taken into account when the taxis are being directed and the taxis with high ratings are given priority. The respective sanctions are being listed in 24.08.2016 dated 2016/6-8 numbered UKOME Decision, EK-1.
On the one hand, the iTaksi hardware (iTaksi display, camera and the panic button) is registered on the license plate owner through the Taxi Management Centre agreement. On the other hand, the taxi drivers are accountable to the license plate owners.
No, the iTaksi system is installed on existing taxis, new license plate numbers are not issued.
The iTaksi device can be installed either to the middle of the front console or to the left of the wheel according to the taxi driver’s preference and the taxi’s configuration.
Yes, the iTaksi equipment does not affect the periodic inspection of your taxi.
After accepting the ride request, on your way to the pick-up location, you may have a phone call with the passenger, over VoIP (Voice Over Internet Protocol). Your contact information will be hidden. Phone calls are recorded for quality assurance purposes.